Measures to avoid infection with Covid-19 (coronavirus)



STB SA asks its passengers to follow the rules of personal hygiene and protection established by the authorities (seek COVID-19 guides provided by the Department for Emergencies (DSU) through the National Platform of Training for Emergencies, https://fiipregatit.ro).

STB SA continues the decontamination process of all the vehicles on the route, twice a day, using substances which kill the viruses (chlorine based) and will keep on sanitizing the vehicles and the tram stations.

During this period, STB SA recommends that the passengers should use mostly the alternative means we provide, in order to purchase transportation tickets: online loading for the nominal transportation card, http://online.stbsa.ro; payment with bank card by BPay app; payment by SMS. The free app BPay allows the passengers to purchase the transportation tickets directly by a smartphone with internet connection, without having to purchase a transportation card.

On the other hand, STB SA recommends the following methods of contact:

  • for general information or petitions regarding the schedule: phone +40219391
  • for information and petitions regarding transportation tickets (payment by mobile phone, online payment, STB cards, sales centers etc.): phone +40213365650/ extension 30 or 31; +40213074180; +40213111398;
  • for information and petitions regarding the controllers: phone +40214503952;
  • for urban clearances, vehicle rental, lost and found, follow-up on petitions, hiring, retirement, training: +4021 307 4426.